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Privacy Policy

Who We Are

This privacy policy sets out how Neurocentric Rider Biomechanics Part of the PB Movement Group uses and protects any information that you give PB Movement when you use this website or any of PB Movement’s services.

PB Movement Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or any of our services, then you can be assured that it will only be used in accordance with this privacy statement.


Why we collect your personal data and what we do with it.

When you supply your personal details to our clinic they are stored and processed in compliance with the new GDPR legislation and law.

We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitute a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

We have a “Legitimate Interest” in collecting that information because without it we couldn’t do our job effectively and safely.

We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

Once we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time.

We have a legal obligation to retain your records for 7 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your treatment notes are stored:

Cliniko - Our database,  booking system and medical notes system this is a specialist medical records service

Truecoach - Our Movement Rehabilitation Programme

These providers have given us their assurances that they are fully compliant with the General Data Protection Regulations within the UK. Access to this data is 2 FA password protected, and the passwords are changed regularly, backed up regularly, and the office(s) are locked out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

• The medical records service that stores and processes our files
• Our clinicians, in order that they can provide you with treatment
• Our reception staff coordinates appointments and reminders (but they do not have access to your medical history or sensitive personal information)
• Other administrative staff, our accountant. Again, administrative staff will not have access to your medical notes, just your essential contact details.
• We also use Mailchimp to send our newsletter to you, so your name and email address may be saved on their server.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to delete your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to:

Mrs Charlotte Hutchinson, 

2 Bailey Court,

Colburn Business Park,

Catterick Garrison,

North Yorkshire,

DL9 4QL. 


If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

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